- Assessment: spending time to get a better understanding of your past and present situation and plans for your future;
- Setting goals: from information gathered during the assessment process, a range of goals are developed and reviewed regularly;
- Whānau centred practice: Working with other important people in your life to strengthen these relationships;
- Working with other support services: working collaboratively to ensure your needs are being met effectively.
- Taking a collaborative approach to address safety and stabilisation for individuals and whānau (family) experiencing crises;
- Working in a culturally appropriate way to engage individuals and whānau (family) in the services with particular attention to manaaki (hospitality), whanaungatanga (develop relationships) and whakawātea (clearing the way for exploration)
- Spending quality time to identify individual and whānau (family) challenges, goals and solutions;
- Delivering a range of innovative and effective therapeutic sessions to engage both the heart and mind in seeking solutions and change.